E-commerce Order Automation
GhanaShop Online
Industry
E-commerce
Duration
4 months
Team Size
5 engineers
Results
4 Key Metrics
The Challenge
GhanaShop was struggling with manual order processing that was slow, error-prone, and couldn't keep up with their growing order volume. They needed a solution that could automate their entire order-to-fulfillment workflow while integrating with their existing e-commerce platform and payment providers.
Our Solution
Built a custom Order Management System that automatically captures orders from their website and mobile app in real-time.
Implemented intelligent order routing that assigns orders to the optimal warehouse based on inventory levels and delivery location.
Created a mobile app for warehouse staff with barcode scanning for pick, pack, and ship operations.
Integrated with local payment providers including Mobile Money and bank transfers for automated payment reconciliation.
Developed a customer-facing order tracking portal with real-time status updates and notifications.
The Results
60%
Faster Processing
Order processing time reduced from 15 minutes to 6 minutes on average
99.9%
Order Accuracy
Eliminated manual data entry errors with automated workflows
3x
Order Capacity
System can now handle 3x the order volume without additional staff
45%
Cost Reduction
Reduced operational costs through automation and efficiency gains
Technologies Used
"Westel Innovations transformed our order management process. What used to take us hours now happens automatically. Our team can focus on growing the business instead of fighting with spreadsheets."
Akosua Mensah
Operations Director, GhanaShop Online
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